Find more from this author on:
Here is a short sample from the book:
Jennifer disconnected, tossed her phone onto the desk, and retrieved the customer's file to confirm what she already knew. Yes, the customer had signed off that Sean had completed the work. Yes, Jennifer had sent the customer an invoice the next day, and then a second invoice thirty days later. No, the customer hadn't yet paid.
She grabbed the phone and jumped to her feet, pacing the spare bedroom they'd turned into her home-office. "Sean?"
"That's my name."
"I just got off the phone with the customer who had that bannister work. She says she doesn't remember you being there, and hasn't received any invoices from us."
"I'll swing by after I finish up here for the day. Maybe once she sees my face she'll remember. I also seem to recall a piece of blueberry crumb cake, which might seal the deal. Can you text me the address?"
"Will do. It would probably help with collections if you started swiping charge cards."
"I think I've heard that suggestion before."
"Yes, well you just keep hearing it until you listen. Home at six?"
"Unless that customer offers me another piece of blueberry crumb cake, which might delay my arrival to quarter past."
"We're having shepherd's pie. I'll plan for six-thirty."
"You're a love."
"You're a thorn in my side."
"Gotta go. The boss lady doesn't appreciate me making idle chatter when I could be racking up billable hours."
"That's right. I don't." Jennifer made kissing sounds into the phone before disconnecting.
She would simply buy him the card reader that worked through his phone but she'd already purchased two of them. One he "lost," and the other one he "couldn't find."
Returning to her desk, Jennifer pulled up the address he required and texted it to him.
Jennifer spent the next few hours seeing if she could shift his schedule enough to fit in a non-emergency job for a repeat customer. Everything about running a small business was a juggling act, complicated by the need to keep putting more balls in the air.
You had to satisfy your current customers at the same time you were attracting fresh business. You had to pursue new construction at the same time you depended on renovations and repairs. You had to chase homeowners, companies, and developers, all of whom had different timetables.
Everybody wanted you on site right now. Even the few who understood that everybody wanted you on site right now, and that being everywhere right now just wasn't possible, still wanted you on site right now.
Which reminded her she hadn't yet checked the reviews this week. You couldn't let a bad review fester.
She took a break to brown the hamburger, heat the corn, and mash the potatoes she baked yesterday.
Sean texted that he left the job early, paid a visit to the non-paying customer, and now had check in hand.
"Great! You left the job early, or you finished the job early?"
"Which answer do you want to hear?"
"The one that reassures me that we have a satisfied customer, and that you don't have to go back tomorrow, forcing me to rearrange your morning."
"I have a check in hand!"
"You are such a thorn."